Thanks for shopping at TroveCBD.com. We’ve never met a horse, dog, cat, or person who didn’t like Trove products, but if you are not entirely satisfied with your purchase, we’re here to help.
We’d like every Trove customer to be a return customer. So if the Trove product you received from our online store at www.trovecbd.com doesn’t meet your expectations, you can send it back. Just let us know as soon as possible, for sure within 30 days of delivery, and we will be happy to replace it, exchange it, or refund your purchase in full. No questions asked.
If you receive an item that is damaged or defective, please contact us at firstname.lastname@example.org as soon as possible, but in no more than 30 days from the date of delivery, and we will help you arrange for return of the damaged product and prompt replacement of the same item. Please include your receipt or proof of purchase as well as your contact information with any returned item.
Once your return is processed, we will initiate a refund to your credit card or original method of payment within 2-3 business days. Shipping costs are nonrefundable, so the original shipping/delivery cost will be deducted from your refund. You should receive the credit within 7-14 days, depending on your bank or card issuer’s policies.
If you have any questions about returns, refunds, exchanges or replacements, please contact us.